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iVMS-4500 (iOS) Mobile Client Software User Manual (V4.2) UD.6L0202D2114A01 iVMS-4500 (iOS) Mobile Client Software COPYRIGHT © 2015 Hangzhou Hikvision Digital Technology Co., Ltd. ALL RIGHTS RESERVED. Any and all information, including, among others, wordings, pictures, graphs are the properties of Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”). This user manual (hereinafter referred to be “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties, guarantees or representations, express or implied, regarding to the Manual. About this Manual This Manual is applicable to iVMS-4500 Mobile Client Software. The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version in the company website (http://overseas.hikvision.com/en/). Please use this user manual under the guidance of professionals. Trademarks Acknowledgement and other Hikvision’s trademarks and logos are the properties of Hikvision in various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners. Legal Disclaimer TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR 1 iVMS-4500 (iOS) Mobile Client Software INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER PREVAILS. 2 iVMS-4500 (iOS) Mobile Client Software Contents Chapter 1 Introduction .................................................................................................. 4 1.1 Overview .......................................................................................................... 4 1.2 System Requirements ...................................................................................... 4 1.3 Conventions ..................................................................................................... 4 Chapter 2 Installing and Uninstalling the Software ....................................................... 5 2.1 Installing the Software ..................................................................................... 5 2.2 Uninstalling the Software................................................................................. 5 Chapter 3 Running the Software.................................................................................... 6 3.1 Region Selection............................................................................................... 6 3.2 Password Protection ........................................................................................ 6 3.3 Interfaces Introduction .................................................................................... 7 Chapter 4 Device Management ..................................................................................... 9 4.1 Adding a Device................................................................................................ 9 4.2 Modifying a Device ........................................................................................ 16 4.3 Deleting a Device ........................................................................................... 16 Chapter 5 Live View ..................................................................................................... 18 Chapter 6 Remote Playback ......................................................................................... 26 Chapter 7 Alarm Management .................................................................................... 30 Chapter 8 Picture & Video Management..................................................................... 33 Chapter 9 Cloud Serivce ............................................................................................... 36 Chapter 10 System Configuration ................................................................................ 39 Appendix ...................................................................................................................... 43 Version History ..................................................................................................... 43 3 iPhone 4S. manage alarm notification and information. With this software installed in your iPhone. besides. which is designed for iPhone on the basis of iOS (Version 7.0 or higher). Notes:  Wi-Fi. we define the “iVMS-4500 (iOS) mobile client software” as “software” and “DVR. encoder. locally store and manage pictures and videos. including iPhone 4. NVR.1 Overview iVMS-4500 (iOS) mobile client software. or by mapping ports to the public IP of router. iPhone 5C. network speed dome and encoder via wireless network. iVMS-4500 software also provides the Cloud service for managing your Cloud account and the added devices. 3G or 4G access service must be supported by the iPhone. NVR. iPhone 6 and iPhone 6 Plus series products.  Network traffic charges may be produced during the use of this client software. network camera. 4 . play back record files.0 or higher version. 1. 1. Please refer to the local ISP. iPhone 5.2 System Requirements iOS 7. network speed dome” as “device” in the following chapters. if there is no public IP available for the device. can be used to remotely monitor the live video from embedded DVR.iVMS-4500 (iOS) Mobile Client Software Chapter 1 Introduction 1. control alarm output and realize PTZ control as well. network camera. 3G or 4G.3 Conventions In order to simplify the description. iPhone 5S. you are able to log onto the front-end device via Wi-Fi. it’s accessible by using a dynamic domain name. 4. Enter “iVMS-4500” to search the mobile client software. 2. you can click to start the software. 2. Click to uninstall the mobile client software.2 Uninstalling the Software Click and hold the in the program list until it changes to . After having installed the software successfully. 3. Download and install it to your iPhone.iVMS-4500 (iOS) Mobile Client Software Chapter 2 Installing and Uninstalling the Software 2. 5 .1 Installing the Software Steps: 1. Log onto the App Store. Click Select Region field and select the country from the corresponding continent. Note: If you need to change the selected region after that. 3. 3.iVMS-4500 (iOS) Mobile Client Software Chapter 3 Running the Software After having installed the software successfully. Task 1: Enable Password Protection Steps: 1. only the user that has the password can access the software. you can go to the Configuration page and select the region again. Steps: 1. Click Enter to enter the main page of the software. 2. playback and alarm notification of the devices will fail.2 Password Protection With the password protection enabled. 6 . the live view.1 Region Selection The first time you run the iVMS-4500 software. you should select the region where your device is located. click to run the software. Click and select Configuration to enter the Configuration interface. Otherwise. Task 3: Disable Password Protection Steps: 1. Enter the password to confirm the settings.iVMS-4500 (iOS) Mobile Client Software 2. Cloud Management and Configuration. Task 2: Modify the Password Click Password Protection and then click Modify Password and enter corresponding information to change the password. including Live View. if you want to run the software after exit. Next time. 2. 3. 3.3 Interfaces Introduction The software has seven main functions. you need to enter the password to log in first. Enter the password for the software and confirm it to activate the password protection. Remote Playback. Click Password Protection and then set the switch of Password Protection as off to disable the password protection. Alarm Management. Click Password Protection and then set the switch of Password Protection as on to enter the password settings interface. Device Management. Picture & Video Management. 7 . add/delete/modify device. configure Wi-Fi settings and select the region. etc. Description of Main Menu Menu Descriptions Live view. Remote Playback Play back the recorded files stored in the device. manage alarm information and Alarm view the alarm linkage information. alarm outputs Live View control. Register a Cloud account. log into your Cloud and manage EZVIZ Cloud P2P the devices which support the Cloud service. Display device list. Check the traffic statistics.iVMS-4500 (iOS) Mobile Client Software You can click to activate the main menu. View software’s version information. Configure password protection and email feedback. view device Devices information. Picture & Video Display and manage the local video files and pictures. 8 . Enable alarm notification. etc. help file and new features. Configuration Enable hardware decoding for live view or playback. local recording. PTZ control. playback and alarm notification of the devices will fail.  HiDDNS: When the device is registered on the HiDDNS server. and device identifier which is the device name or device serial No. you need to enter the device domain name registered on the server. 2.. Click and select Devices to enter the Device Management interface. Alias: Edit a name for the device as desired.  IP/Domain: You can access the device through fixed IP address or domain name. playback and device management can be accessible. or IP Server.1 Adding a Device You need to add a device firstly that all operations such as live view. 9 . Note: Before you add a device. Register Mode: Select the register mode to HiDDNS. you should select the region where your device is located. the live view.  Manual Adding 1) Click and select Manual Adding.  IP Server: You can access the device through IP Server. You need to set the IP Server address. IP/Domain. You need to edit the IP address or domain address and the port of the device. Otherwise. Steps: 1. Four ways are available for adding the devices.iVMS-4500 (iOS) Mobile Client Software Chapter 4 Device Management 4. 4 or above): In the Device Management module.  Scanning QR Code 1) Click and select Scan QR Code. click to select a device and click QR Code to pop up the QR code window of the device. iVMS-4200 (V2.3. 2) Click to confirm the settings. Camera No. Device Local Menu: Manu -> Maintenance -> Device Info. 10 . 2) Use your iPhone to scan the QR code of the device to be added by aligning the QR Code with the scanning frame. Note: The QR code can be obtained via iVMS-4200 client software or the local menu of the device. select Server tab.iVMS-4500 (iOS) Mobile Client Software User Name: Input the user name of the added device. Password: Input the password of the added device.0.: The number of the camera(s) under the device can be obtained after the device is successfully added. 3) Click Next and input the password (if required) of the Wi-Fi network that your iPhone connects to. 2) Input the device serial No.  Wi-Fi Configuration 1) Click and select Wi-Fi Configuration. on the device label by aligning the QR Code or Barcode with the scanning frame. or click and use your phone to scan the serial No.iVMS-4500 (iOS) Mobile Client Software 3) Select the identified device(s) and click Add. (9-bit). 11 . you need to create the password for it before you can add the device properly. can be automatically obtained. please refer to the User Manual of the network camera.  Password: Input the password of the added device. 12 .  User Name: Input the user name of the added device. 7) Click to add the device. The IP address and port No. 6) Set the following parameters after the device is connected to the Wi-Fi network.  Online Device Adding 1) Click and select Online Device.  For the inactive device.: The number of the camera(s) under the device can be obtained after the device is successfully added.  Alias: Edit a name for the device as desired. 5) Click Next and the device starts connecting to the Wi-Fi network. Select the devices to be added from the list.iVMS-4500 (iOS) Mobile Client Software 4) Click Next to enter the Before You Start page. For details.  Camera No. Follow the hints on the page to properly place and set the device to be added. 2) The online devices in the same local area network with the iPhone will be displayed. Notes:  Make sure the device’s Multicast Discovery function is enabled so that the online network camera can be automatically detected by client software via private multicast protocol in the LAN. 13 . Click to edit the network information. Change the device IP address to the same subnet with your iPhone by either modifying the IP address manually or setting the switch of DHCP as on.iVMS-4500 (iOS) Mobile Client Software 3) Click the device and you can view the online device details including device information and network information.  User Name: Input the user name of the added device. 14 . the software can obtain its camera information.  Up to 256 devices can be added.  Password: Input the password of the added device. 5) Input the required information. Notes:  If the device is successfully added. 4) Click Add to open the New Device interface.iVMS-4500 (iOS) Mobile Client Software Click and input the admin password of the device to save the settings. 6) Click to add the device.  Alias: Edit a name for the device as desired. In this case. Activating the Device For manual adding and online device adding. we highly recommend you to use a strong password to ensure your data security. Note: You must activate the device before you can properly access to it. and must contain at least three of the following categories: numbers. Password Strength When the device is successfully added. and we highly recommend you to use a strong password to ensure your data security. lowercase. The software will judge password strength automatically. Steps: 1) Create a password for the admin account of the device and confirm the password. uppercases and special characters. the password security displays. 2) Click Confirm to activate the device. Please refer to Chapter 5 for detailed operation about live view. lowercases.iVMS-4500 (iOS) Mobile Client Software  You can click Start Live View to live view the newly added device. If you use weak or risky password which can be easily guessed or cracked. A strong password ranges from 8 to 16 characters. a window will pop up to ask you activate the device. The successfully added new device will be displayed in the Device Management interface. Click to return to the Device Management interface. and must contain at least three of the following categories: number. Click Confirm in the window to activate the device. 15 . if the device to be added has not been activated yet. uppercase and special character. the software judges the password strength automatically. A strong password ranges from 8 to 16 characters. 16 . 4. 2. In the Device Management interface. Click to return to the Device Management interface. select a device and slide the item to access the Delete button. Click and then you can modify the parameters of the device according to actual needs. Click to save the modification.2 Modifying a Device Steps: 1. select a device and click the device item to view its parameters. Click Delete to remove the selected device. 4. 3.3 Deleting a Device In the Device Management interface.iVMS-4500 (iOS) Mobile Client Software 4. iVMS-4500 (iOS) Mobile Client Software 17 . manage the alarm output of the device and control PTZ movement as well. Select a camera for live view. Audio control. Image quality panel. PTZ control panel. Icon Description Go to the Camera List interface. Note: The alarm output and PTZ control should be supported by the added device. you can view live video from the devices. Digital zoom. Note: You can slide the icon toolbar to show the hidden icons. Start Live View Steps: 18 . Alarm output control panel. Capture picture of the selected live view window. The screen will be displayed in 4-division mode by default. iVMS-4500 (iOS) Mobile Client Software Chapter 5 Live View After the device is successfully added. Click and select Live View to enter the Live View interface. Record the video of the selected live view window. Two-way audio. 1/4/9/16-window division. Stop all the live view.  If the channel-zero is supported by the device and it has been configured. Note: If the camera is live viewed for the first time. (Optional) You can also click to enter the Camera List interface and select one camera for live view. 3. otherwise it plays at main stream. Check checkbox in the device item to select all the cameras under it. Click a device node to list all the cameras under it.  If there is only one channel under the device. it plays the live video at sub-stream if it supports sub-stream. the icon of the device shows as . Otherwise.iVMS-4500 (iOS) Mobile Client Software 1. if not. Note: The name of the camera under the device is obtained from the device. Click Start Live View to start live view of the selected camera(s). Notes:  You can slide the camera list downwards to refresh the device status. Or you can click to return to the Live View interface. 2. or check checkbox in the camera item to select the specific camera as desired. 19 . you can select to live view by channel-zero.  Up to 16 cameras can be selected for live viewing at the same time. Click to enter the Camera List interface. it shows as . the camera plays at the stream type of the last time. Note: Up to 32 favorites can be added.iVMS-4500 (iOS) Mobile Client Software Favorites Configuration You can add the commonly used camera(s) to the favorites so that you can access the camera(s) conveniently. Window Division 20 . Steps: 1. Click Confirm to save the settings. Perform the Step 1 and Step 2 of Start Live View to select the camera(s). If you want to delete the favorites. slide it to access the Delete button. 3. enter the name for the favorites. The successfully added favorites will be shown in the device list area. In the pop-up dialog box. Click to add the camera(s) to the Favorites. Click Delete to remove the selected device. 2. 4. select a playing window and click to activate PTZ control panel. You can double-click the live view window to display the camera in 1-division mode and double-click again to restore. Record & Capture In live view mode. Note: It is recommended not to record 4 cameras simultaneously during live view due to the performance limit of the iPhone. You can slide on the live view window to realize the pan left/right and tilt up/down movements.iVMS-4500 (iOS) Mobile Client Software You can click / / / to set the window division as desired. 21 . or click the to capture a picture of it. The videos and pictures can be viewed and managed in the Picture & Video Management interface (refer to Chapter 8). and the changes to . You can drag and move the window to adjust the window sequence. you can slide the screen to go to the next or previous page. You can also pinch two fingers together to zoom out or spread them apart to zoom in the live view. PTZ Control In live view mode. select a live viewing window and click the to record the video of it. Note: The PTZ control should be supported by the added device. When there are multiple pages of playing windows. Note: The preset No. Zoom control: Zoom+/ Zoom- Focus control: Focus+/ Focus- Iris control: Iris+/ Iris- Set. slide on the live view window to move the camera to the desired scene. including Clear and Fluent. You can click Delete to delete the preset. Click Set to finish the preset settings. 2. 4. should be between 1 and 256. you can slide to set the preset No. delete and call the preset. Setting a Preset Steps: 1. After completion of PTZ control. Image Quality There are two defined image quality types provided. Calling a Preset For the programmed preset. And 22 . in the dialog box and click Call to call it.. click to hide the PTZ control panel. Click to access the following dialog box.iVMS-4500 (iOS) Mobile Client Software Icon Description Start/stop the auto-scan. 3. In the PTZ control mode. Slide the number area to set the preset No. Resolution. Notes:  If you change the image quality.  For EZVIZ device. Click Confirm to save the settings. The following table shows the recommended frame rate and bitrate configuration for different resolution at H. Or you can perform the following steps to stop live view of the specific camera. Bitrate: 1024Kbps VGA √ Frame rate: 25fps. Bitrate: 1024Kbps XVGA √ Frame rate: 15fps. 3. Resolution 1-ch 2-ch 3-ch 4-ch Recommended Configuration HD1080P √ Frame rate: 6fps.iVMS-4500 (iOS) Mobile Client Software you can also customize the image quality. Bitrate: 1024Kbps HD720P √ Frame rate: 20fps. you can set the image quality as Clear or Fluent. 2. Note: The live view effect is related to the performance of your network and phone hardware. Click Custom to activate the customized panel shown below. Bitrate: 128Kbps QCIF √ √ √ √ Frame rate: 25fps. If the live view is not fluent or the screen appears blurred. including Stream Type. 23 . you can click (it changes to ) to stop live view of all cameras. frame rate and bitrate of the camera in Custom mode. please reduce the resolution. or set the image quality as Fluent mode. Bitrate: 1024Kbps UXGA √ Frame rate: 10fps. Bitrate: 1024Kbps 4CIF √ Frame rate: 25fps. And you can also click to recover the previous live view. Configure the parameters according to actual needs.264 video compression by using iPhone5. Bitrate: 128Kbps Stop Live View During the live view. Bitrate: 256Kbps QVGA √ √ √ √ Frame rate: 25fps. Customize the Image Quality Steps: 1. Frame Rate and Bitrate. Click to adjust the quality according to the performance of your network and phone hardware. the live view and recording of the device may be affected due to the new settings. Bitrate: 512Kbps CIF √ √ √ Frame rate: 25fps. Drag the window upwards. 3. Click and hold the live view window. 2. 3. Digital Zoom You can realize the digital zoom during live view. Click to activate the alarm output control panel. and the shows on the top of the window. Alarm Output Control You can control the alarm outputs of the added device by the software. 2. Steps: 1. Slide the icon toolbar to access the hidden icons. 2. Slide the icon toolbar to access the hidden icons. Drag the window to the until it changes to and then release the window. Note: The alarm output should be supported by the device. 24 . Steps: 1. Select an alarm output and click it to set it as to enable this alarm output. You can also click the enabled alarm output to set it as to disable it.iVMS-4500 (iOS) Mobile Client Software Steps: 1. Click to select a playing window. 4. Click and the selected window will be display in 1-division mode. you can rotate the iPhone to enter the full-screen mode. Audio control. Or you can double-click on the live view image to realize digital zoom. Note: Please release the rotation lock of the iPhone to realize this function. 25 . Alarm output control panel. Spread two fingers apart to zoom in or pinch them together to zoom out the live view. Digital zoom. Two-way audio. You can touch the screen to activate the control panel after it hides. Capture picture of the selected live view window. Stop all the live view. PTZ control panel. Full-Screen Live View During live view. Record the video of the selected live view window. iVMS-4500 (iOS) Mobile Client Software 3. Image quality panel. Icon Description 1/4/9/16-window division. Start Playback Steps: 1. Click to display the added device list. Click Start Playback to start playback. Check checkbox in the device item to select all the cameras under it. Click and select Remote Playback to enter the Remote Playback interface. 4. (Optional) You can also click icon. 6. Set the start time and end time in the From and To field to define the search condition. set the start time and end time and select one camera for playback. Notes:  You can slide the camera list downwards to refresh the device status.  Up to 4 cameras can be selected for remote playback at the same time. 2.  Only the cameras with record during that period can be played back successfully. or check checkbox in the camera item to select the specific camera as desired. Note: You can drag and move the window to adjust the window sequence. Select a device node and click to list all the cameras under it. You can double-click the playback window to display the camera in 1-division mode and double-click again to restore. 5.iVMS-4500 (iOS) Mobile Client Software Chapter 6 Remote Playback You can search the recorded video files stored in the added device for playback. 3. 26 . iVMS-4500 (iOS) Mobile Client Software 7. Digital zoom. Note: You can slide the icon toolbar to show the hidden icons. Audio control. Adjust the playback speed. 3. Icon Description Capture picture of the playback window. Or you can perform the following steps to stop the playback. 27 . Stop Playback You can click to stop the playback. 2. Pause the playback. Click and hold the playback window. Drag the window upwards. Clip the playback video. Drag the window to the until it changes to and then release the window. You can slide the timeline bar to adjust the playback time. and the shows on the top of the window. Steps: 1. Stop the playback. Slide the icon toolbar to access the hidden icons. Digital Zoom You can realize the digital zoom during playback of video files. 28 . Or you can double-click on the playing video to realize digital zoom. 2X and 4X. 1X. 1/2X. you can rotate the iPhone to enter the full-screen mode. Click and then spread two fingers apart to zoom in or pinch them together to zoom out the video. or click to capture pictures of it. 2. Full-Screen Playback During playback. Click to select a playing window. You can touch the screen to activate the control panel after it hides. you can click to clip the playback video. Click and select the corresponding speed for playback. Note: Please release the rotation lock of the iPhone to realize this function. The clipped video and captured pictures can be viewed and managed in the Picture & Video Management interface (refer to Chapter 8). Steps: 1.iVMS-4500 (iOS) Mobile Client Software Clip & Capture During the playback. Steps: 1. 2. Playback Speed You can set the playback speed of the record files as 1/4X. Audio control. Clip the playback video. iVMS-4500 (iOS) Mobile Client Software Icon Description Capture picture of the playback video. Digital zoom. 29 . Adjust the playback speed. Stop the playback. Pause the playback. iVMS-4500 (iOS) Mobile Client Software Chapter 7 Alarm Management In Alarm Management interface. 3. Select a device and set the as to enable the alarm notification of the device. Otherwise. it appears briefly at the top of the screen. manage alarm information. You can ignore the notification or click it to address it right away. 30 . In this way. 2. In the Alarm Management interface. you can enable alarm notification. Alarm Information Steps: 1. Click and select Alarm to enter the Alarm Management interface. Click Set Alarm Notification to enter the Set Alarm Notification interface. you can view the received alarm information. and view the alarm linked video. 4. the notification displays in the alarm information directly. When you receive a notification. Note: The device should be armed and support alarm notification. Alarm Notification Steps: 1. the alarm information can be pushed to your iPhone at the first time. then the record file is from 11:29:30 to 11:31:30. scene change detection. sensor alarm. audio exception alarm. 31 . line crossing. if the motion detection alarm occurred at 11:30:00. 3. select Live View or Remote Playback to view the live view or record file of the camera that occurs motion detection. 2.  The alarm supported to be pushed to the software includes motion detection alarm. scene change detection alarm. Click Delete to delete the selected alarm information. face detection alarm. video loss alarm. In the Alarm Management interface. select a piece of alarm information and click . intrusion detection alarm. you can click . In the pop-up message box. defocus detection or PIR alarm. line crossing detection alarm. video loss. Notes:  Up to 1000 pieces of alarm information can be displayed on the alarm information list. face detection. video tampering.. Alarm Linkage Steps: 1.g. You can select a piece of alarm information and slide the item to access the Delete button. If you want to clear all the alarm information.iVMS-4500 (iOS) Mobile Client Software 2. audio exception. intrusion. video tampering alarm. E. Note: The related record file will be played from 30s before the alarm occurs to 90s after the alarm. defocus detection alarm and PIR alarm. iVMS-4500 (iOS) Mobile Client Software 32 . 2. please follow the steps.iVMS-4500 (iOS) Mobile Client Software Chapter 8 Picture & Video Management In Picture and Video Management interface. Click and select . Picture Management Steps: 1. Click and select . 2. Click Confirm to export the selected pictures to your photo album. Steps: 1. Click and then select the pictures and videos for sending. Steps: 1. You can click and then select the pictures and videos you want to delete. Click a picture and the picture displays in full screen. and click Send to send the pictures and videos to the designate email account. If you want to export pictures to your photo album. Or you can click to cancel. you can view and manage the local video files and pictures that you manually record (clip) and capture in Live View and Remote Playback interface. edit the receiver’s account and email subject. You can click if you want to delete it. Click and select Picture & Video to enter the Picture & Video Management interface. perform the steps below. You can also export the pictures to your photo album of your iPhone. Steps: 1. If you want to delete the pictures and videos in batch. 2. 33 . 2. On the pop-up email interface. 3. The pictures and videos are dispalyed by date. If you want to send the pictures and videos to your email. and click to export the picture to your photo album or send it to your email. please perform the following steps. Click and then select the pictures for exporting. 3. or send the pictures and videos to your email. Click to delete the selected file(s). 34 . Video Management Steps: 1. In the Picture & Video Management interface. You can slide the time line bar to adjust the playback time. Click to play it. click a video and the video shows in full screen. Pause the playback. You can click if you want to delete it. and click to send it to your email. 4. Capture a picture of the playback video. Or you can double-click on the picture to realize digital zoom. Click to back to the Picture & Video Management interface.iVMS-4500 (iOS) Mobile Client Software 3. You can also slide to pan the picture under zoom-in mode. 2. Note: Exporting the clipped video to your photo album is not supported. You can pinch two fingers together to zoom out or spread them apart to zoom in the picture. You can also rotate the iPhone to enter the full-screen mode. 3. Note: Please release the rotation lock of the iPhone to realize this function. 35 .iVMS-4500 (iOS) Mobile Client Software Audio control. click Get Verification Code and enter the verification code received by your mobile phone. Steps: 1. Click or at the top right corner of the interface and select the service area. you can register one. Register an Account If you do not have a Cloud account. Click and select EZVIZ Cloud P2P to enter the Cloud interface. Click Register to enter the account registration interface. If you select 中国服务区: Enter your mobile phone number. 2.iVMS-4500 (iOS) Mobile Client Software Chapter 9 Cloud Serivce The software also supports to register a Cloud account. If you select International: Enter your email account and the picture verification code. log into your Cloud and manage the devices which support the Cloud service. 3. Click Get Verification Code and enter the verification code received by your email. 36 . Note: Please select the service area according to your location. Note: If the picture verification code is not clear. you can click Refresh to get a new one. Notes:  Only the device that supports the Cloud service can be added. Enter the user name. Notes:  You can check Auto-login checkbox to remember the user name and password log into the Cloud automatically. Click and use your phone to scan the serial No.iVMS-4500 (iOS) Mobile Client Software 4.  If you forget your password. Or you can click and enter the serial No. Click or at the top right corner of the interface and select the service area. on the label of your device by aligning the QR Code with the scanning frame. 37 . click Forgot Password to verify your account and reset your password.  The device can only be added to one Cloud account. input the password and click Login. email account or mobile phone. Configure the user name and password for your Cloud account to complete the registration. (9-bit) of the device and click Search to search the device. Device Management 1. 2. Login Steps: 1. Account Management Click Account and you can manage your Cloud account. 3. Set the as to enable the auto-login function. On the Devices interface. you can click Logout. 38 . The successfully added device will list on the device management interface and you can click Start Live View to view the live video of the device.iVMS-4500 (iOS) Mobile Client Software 2. select a device and slide the item to access the Delete button. Click Delete to remove the selected device. To log out of Cloud. Click Modify Password to change the password. Steps: 1. Check Traffic Statistics The network traffic consumed during live view and remote playback can be checked. Click and select Configuration to enter the Configuration interface. 39 . help file and new features. You can check the mobile network traffic and Wi-Fi network traffic separately.iVMS-4500 (iOS) Mobile Client Software Chapter 10 System Configuration In the Configuration interface. check the traffic statistics. you can configure password protection and email feedback. enable the hardware decoding. and view software's version information. configure Wi-Fi settings and select the region. Note: If you select NONE as the encryption type. 3. Notes:  This function should be supported by the network camera. The recorded traffic data lists. 40 . please refer to the User Manual of the network camera. the password for the Wi-Fi is not required. Click Wi-Fi Settings to enter the Wi-Fi Settings interface. 3. The network camera can scan the QR code to connect to the Wi-Fi network conveniently. Click Traffic Statistics to enter the Traffic Statistics interface.  For detailed operation of the camera. The network camera can connect to this network by scanning the QR code. Wi-Fi Settings The software provides the function of generating the QR code of Wi-Fi network. Current Month: The traffic data consumed this month. and click Generate to generate a QR code for the Wi-Fi network.iVMS-4500 (iOS) Mobile Client Software 2. Current Day: The traffic data consumed today. Click and select Configuration to enter the Configuration interface. select the encryption type which should be the same as the settings of the router. (Optional) You can click Clear All to empty the data. Mobile Network: Refer to the cellular data consumed during live view and remote playback. Wi-Fi: Refer to the Wi-Fi data consumed during live view and remote playback. History: The traffic data consumed since you started using the software. 2. 4. Steps: 1. Region You can change the region where your device is located. Enter the Wi-Fi Name (known as SSID) and password of the Wi-Fi network. it will switch to software decoding. 1280*960. Click and select Configuration to enter the Configuration interface. 704*480. 2048*1536.0 or higher version. 1280*720.iVMS-4500 (iOS) Mobile Client Software Steps: 1. 640*480. Make sure that you select the region where the device is located. 2. 41 . For other resolutions. it supports resolutions of 704*576. You can switch the of Hard-Decoding Preferred to set it as to enable decoding by hardware for live view and playback. click New Features to view the new features of the software.and 2560*1920. In the About interface. 1024*768.  For hardware decoding. 2. Note: There will pop up a hint box after you select the region. Click Region to enter the Region interface. Click and select Configuration to enter the Configuration interface. 3. 3. 1920*1080. Click About to enter the About interface. New Features and Help Steps: 1. Notes:  The Hardware Decoding requires iOS 8. and then click Confirm. Hardward Decoding Hardware Decoding can provide better decoding performance and lower CPU usage when playing the HD videos during live view or playback. Select the country from the corresponding continent. otherwise this option will not be shown. You can view the help file of the software. click Help and you can enter the Help interface. In the Configuration interface. Our technical engineers will handle your problems and suggestions as soon as possible. Feedback If there is any problem or suggestion when you use the software.iVMS-4500 (iOS) Mobile Client Software 4. 42 . please feel free to send emails to us by clicking Feedback in the About interface. 3. 2. V3. V3. The following alarm can also be pushed to the software. 7. You can search and add the online device in the same local area network with the iPhone and edit its network parameters. Fluent and Custom. scene change detection.3 43 . you can drag and move the window to adjust the window sequence. The captured pictures and clipped video during live view and playback can be sent to your email. V4. Provide hardware decoding for live view and playback. 16-window division mode for live viewing up to 16 cameras at the same time. 9. 2. 6. 4. You can adjust the image quality types including Clear and Fluent for EZVIZ device during live view according to the performance of your network and phone hardware. face detection. Check the consumed network traffic statistics during live view and playback.4 Added New Features: 1. 1/2X. audio exception. During multi-window division mode. 3.iVMS-4500 (iOS) Mobile Client Software Appendix Version History V4. The software will not remember the Wi-Fi information to avoid safety problem. 2. 4. 2. You can set the Wi-Fi network for the device and add it automatically by adding or scanning the device serial No. 5. 4.1 Added New Features: 1. Newly designed UI to provide a new experience and the convenient operation. Simplify the image quality to Clear. 1X. You can add the device by scanning the QR code of the device. Provide Cloud service to manage your Cloud account and devices.2 Added New Features: 1. 2X and 4X. intrusion. includes line crossing. The speed of the remote playback can be set as 1/4X. defocus detection and PIR alarm. You can also change the region in Configuration page. V4. Provide 1. Support generating QR code for Wi-Fi network.. You can select the playback speed as desired. 8.0 Added New Features: 1. 3. The QR code can be obtained via iVMS-4200 client software or the local memu of the device. Provide region selection for the first time you run the iVMS-4500 software. 5. Provide 4-window division modes for remotely playing back the record files of up to 4 cameras at the same time. 9. Delete the Alarm Management settings. Russian. Japanese. 4. Optimize the playing performance.2 Added New Features: 1. The captured pictures during live view and playback can be exported to your photo album directly. 7. Support digital zoom.iVMS-4500 (iOS) Mobile Client Software Added New Features: 1. Local storage and management for picture and video. 11. Traditional Chinese and Turkish.0 Added New Features: 1. Support live view by page. Double-click to realize digital zoom of live view. V3. Alarm outputs control. 11. remote playback and captured picture. 9. 8. Support audio control. 5. Provide multi-language GUI. Up to 16-ch synchronous live view. 3. Add some hints about configuration or abnormal conditions. Image quality configurable during live view mode. 6. 12. 3. Cancel the registration when logging in for the first time. 2. 3. Remember the previous register mode for adding new device. Display the quick operation guide and main features of the software. 6. Added languages include Estonian. 5.g. Display the name of the main menu button. 10. popping up 'Please check your network connection. Support local recording during live view and playback mode. Disable auto-lock during live view. 2. scanning in HiDDNS register mode. iPhone5 is supported. Add serial No. Support live viewing channel-zero. Password protection. Korean.' when the network is abnormal. Support email feedback. V 3. 8. 4. 2. Delete the channel configuration. Check new version automatically. 2. 0402001050810 44 . e. New designed GUI provides convenient operations. 2. Thai. Recover the remote playback after switching from the background. 3. 4. Slide the camera list downwards to refresh the device status during live view and remote playback mode.1 Added New Features: 1. remote playback and local playback. Optimize PTZ control. 7. Support alarm notification and information management. Modified: 1. 10.. V 3. Recover previous live view of all selected cameras after being stopped.